Return & Refund Policy

When completing the order you shall be required to provide us with your complete personal details, the recipient details and all necessary payment details.

Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full recipient details and your contact telephone number or e-mail address so that we can notify you in the order that any delivery problems are encountered.

As soon as we receive your submitted order  being processed Cancellation of orders will be subject to 50% Handling/Processing Fee. No refundable.

Any change of particular (e.g. Receiver’s address, messages, etc) must be make within 6 hours in advance or the day before. 

NOTE:
Some seasonal flowers may be replace when they are unavailable at time of order. Fave Florist reserves the right to make substitutions of flowers, greenery, baskets, vases, wrapping papers, fruits, soft-toys and any other material used in our flower arrangements with others of equal or higher value should the original materials be unavailable.

FAVE FLORIST reserves the right to amend charges based on additional items ordered, remote delivery, re delivery etc.

Please contact us at faveflorist@gmail.com (002949775-X) or 60128073245 if you have any questions or doubts.

SUBSTITUTION POLICY

Fave Florist reserves the right to make subsitutions of flowers, greenery, baskets, vases, wrapping papers, fruits, soft-toys and any other material used in our flower arrangements with others of equal or higher value should the original materials be unavailable and without inform customer. Orders cannot be cancelled & refund once the payment has been made. There will be a 50% cancellation charges if order has been attempted. There will be no refund where payment has been made. A credit note, valid for the next 3 months, will instead be issued in lieu of the refund.All Products are subject to availability. In the order of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.Product requests, we will try to fulfill all requests to the best of our ability. For simple requests like changing the color of the flower from say, red to white, just put it down in the Add Comments about your order and we will try to accommodate the request subject to the availability of the color. However, for more complicated requests, such as arrangements to your specifications, please contact us to find out if it would be possible. 

SPECIFIC TIMES – Not able to guarantee, but will do our best to accommodate your request. You may place your request on the remarks.FESTIVE SEASONS – (Eg: Valentine’s Day, Mother’s Day, Hari Raya, Christmas). As festival season is our peak time, we will try our best to accommodate your requests.